Refund Policy

01Recurring subscriptions and cancellation

Subscriptions renew monthly until canceled. The price, billing interval, and included monthly credits are shown before checkout. Credits reset monthly and do not roll over. You may cancel anytime; paid access continues until the end of the current paid term and the subscription then does not renew.

If a renewal payment fails, paid access is paused immediately until payment succeeds. While a subscription is active, downloads use the same resolution as free previews and are supplied without a watermark.

02No voluntary refunds

Because generation consumes computing resources, we do not offer voluntary refunds for a change of mind, unused or partially used credits, a downgrade or cancellation partway through a paid term, or dissatisfaction with the creative direction of a completed AI output. You can use the 3 free, watermarked designs after registration to evaluate the service before subscribing.

03Statutory refund exceptions and legal rights

Nothing in this policy excludes, limits, or replaces non-waivable consumer rights, withdrawal rights, or remedies available under applicable law. Where applicable law requires a refund or another remedy for a subscription, digital content, or a billing error, that statutory exception applies despite the no-voluntary-refunds rule above.

04Failed generations return credits

If a generation fails, the credits used for that failed generation are returned to your account. A completed but aesthetically disappointing result is not treated as a failed generation.

If credits were not returned after a failure, email hello@vizahome.com with the approximate time and generation details so we can investigate.

05Billing problems

For a duplicate charge, an incorrect recurring charge or proration amount, or a payment you do not recognize, email hello@vizahome.com with the transaction date, amount, and the email used for your account. Do not send your full payment-card number.

06How to request a review

Email hello@vizahome.com with your account email and relevant invoice, subscription, or generation details. We will review the request against this policy and any rights that apply in your jurisdiction.