Privacy Policy

01Information we collect

• Account information, such as your email address, verification or sign-in records, and basic profile information supplied through Google sign-in.
• Content you provide, including room or property photos, prompts, design selections, generated images, and generation history.
• Subscription, payment, and transaction records, such as the plan, recurring billing status, invoices, refunds, payment failures, cancellations, and credit adjustments. Stripe processes payment-card details on our behalf.
• Support and safety records, including emails you send us and technical logs needed to secure and operate the service.
• First-party attribution events, such as a landing page, call-to-action, registration, first upload, successful generation, checkout, and confirmed payment, linked to random visitor and session identifiers and allowed campaign parameters.

02How we use information

We use information only as needed to operate and improve the service, including to:

• Authenticate accounts and provide generation, refinement, downloads, and history features.
• Process recurring subscription payments, proration, plan changes, cancellations, refunds, and credit records, and address failed generations or billing issues.
• Store and deliver uploaded and generated content.
• Measure which landing pages and topic groups lead to registrations, successful generations, and purchases so we can improve the service.
• Respond to support requests, prevent abuse, maintain security, meet legal obligations, and preserve accurate subscription, financial, and attribution records.

03Service providers

We use Google for optional account authentication, Stripe for recurring billing and payments, Alibaba Cloud OSS for object storage, Resend for transactional email, and AI providers to process photos, prompts, and related instructions for generation.

These providers receive only the information needed for their role, subject to their own terms and privacy practices. Payment-card details are handled by Stripe rather than stored directly by Vizahome.

04Photos and model training

Vizahome does not use customer photos to train our own models and does not operate a customer-photo training pipeline. AI providers process submitted content to return the requested generation; their data practices are governed by the applicable provider terms.

05Retention and account deletion

We retain account and generation information while your account is active and as needed to provide history, support, security, and transaction records. Subscription and financial records are retained as needed for tax, accounting, fraud-prevention, dispute, and other legal obligations, including after account deletion where required. Raw anonymous attribution events are retained for up to 90 days and visitor attribution for up to 400 days; aggregated non-identifying reports may be retained longer.

When you request account deletion, we delete or de-identify your account data within 7 days, except for limited subscription, financial, and other records we must retain to meet legal, tax, accounting, fraud-prevention, or dispute obligations. Attribution links are removed and associated event identifiers are anonymized, while permitted aggregated attribution reporting may be retained.

06Cookies and browser storage

Vizahome uses essential cookies or similar browser storage for sign-in, account security, necessary preferences, and first-party attribution. Attribution sessions last about 30 minutes and visitor identifiers may last up to 400 days. We do not store raw search queries or full referrer URLs in these events. You can control cookies through your browser, but disabling essential storage may prevent account features from working.

07Sharing and international processing

We do not sell your personal information. We may disclose information to service providers, to comply with law, to protect rights and safety, or as part of a business transfer subject to appropriate safeguards.

Our providers may process information in countries other than where you live. Where required, we rely on appropriate legal mechanisms for cross-border transfers.

08Your rights and choices

Depending on where you live, you may have rights to access, correct, export, delete, or restrict the use of personal information, and to object to certain processing. You may also have the right to complain to a data-protection authority.

To make a request or ask about your information, email hello@vizahome.com. We may need to verify your identity before completing a request.

09Security and age limits

We use reasonable administrative and technical safeguards, but no online service can guarantee absolute security. Vizahome is intended for people aged 18 and over, and we do not knowingly collect accounts from children.

10Policy updates and contact

We may update this policy as our service or legal obligations change. The date above identifies the current version. Material changes will be communicated where required by law. Privacy questions and requests can be sent to hello@vizahome.com.